How to Use Free AI Image and Video Generation: Refund Policy
Understand refunds for failed AI image and video generation, balance handling, cryptocurrency top-up exceptions, and manual review cases.
Last updated: 2026-05-15
Automatic credit returns
- Paid generation jobs that fail because of provider or system errors should return the deducted site balance.
- Free credit jobs that fail should return the free or rewarded credit where technically possible.
- Refunds are normally handled as in-site balance, not as on-chain cryptocurrency refunds.
Cases that may require manual review
- Underpayment, overpayment, late payment, wrong network, wrong token, or transaction status mismatch.
- Orders paid after expiration or without the required exact decimal amount.
- Policy-violating uploads or prompts that cause provider rejection.
This page is general product and compliance information. It is not legal, financial, or professional advice.